You can Click here to register..

A. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

B. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.

As soon as you login to your account with your email address and password, you will be directed to your account overview to update/edit your account information.

After you log in to your account, select log in details to update your email address or password.

Please click here to contact our Customer Service Team.

After you log in to your account, under MY ACCOUNT option, select address book to do the necessary updates.

1. Choose the section (shoes, handbags) and then the product type (jacket, coat, dress, etc.).

2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, description and price.

3. Select item and add it to your basket. You can then choose to continue shopping or to process order.

4. If you would like to process your order you can do so by either registering or checking-out as a guest.

5. Choose your mode of delivery.

6. Select a payment method: Visa, MasterCard, American Express, PayPal ,Gift Voucher or Store Credits

7. Confirm the order.

8. You will receive an email confirming your order

Click here to view our Size Charts.

A. For Singapore orders, delivery times depend on the type of delivery selected. Store deliveries take 2 - 3 working days, standard deliveries, 3 - 4 working days and express deliveries, between 1 - 2 working days.

B. For International orders, standard deliveries take 7 – 10 working days and express deliveries, between 4 – 6 working days. Orders may be delayed due to custom clearance, online security or payment authorization

Once you have placed your order, you will receive a confirmation email. If you do not receive a confirmation email, please contact our customer service.

As soon as you login to your account with your email address and password, you will be directed to your account overview where you can view your order status. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to view the status of your order.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

As soon as you login to your account with your email address and password, you will be directed to your account overview page and click on “ORDERS” to view all your orders.

If an item is out of stock, we will try to restock it as soon as possible. You may choose to be notified when item is being restocked by providing us with your email address. However, this does not mean that the item will be automatically reserved for you.

Adding item into your shopping cart does not guarantee reservation of item for your purchase. Unless you have already completed the checkout process, the item may have been purchased by another customer.

Please click here to contact our Customer Service Team.

We accept the following forms of payment:

• Visa
• MasterCard
• American Express
• PayPal
• DMK E-Gift Voucher
• Store Credits

All credit and debit card holders are subject to validation and authorization by DMK and the card issuing bank, to maintain security and prevent fraud. For faster order processing, select PayPal as your payment mode.

Yes, the data is transmitted SSL-encrypted. For payments with Visa and MasterCard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Your credit card will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. DMK reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

Kindly check that you have entered all information correctly including card details and expiry date. If problem persists, please try an alternative card.

A. For Singapore orders, delivery times depend on the type of delivery selected. Store deliveries take 2 - 3 working days, standard deliveries, 3 - 5 working days and express deliveries, between 1 - 2 working days.

B. For International orders, standard deliveries take 7 – 10 working days and express deliveries, between 4 – 6 working days. Orders may be delayed due to custom clearance, online security or payment authorization .

DMK ships worldwide directly from Singapore.

We offer a variety of shipping options and rates. Click here to view the details of our shipping options and rates.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.

Please click here to contact our Customer Service Team.

If you were to accidentally receive an item that you did not order, please contact our customer service for Return Request. Item returned must be in original condition, unworn with original tags intact. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Please note that items returned will be refunded via Online Store Credits or your original payment mode. Refunds will be made based on invoiced value including shipping charges.Please allow 14 days after your return has been approved for your refund to be processed.

At this time prepaid return labels are not available, return shipping is non-refundable.
Our returns address is: BLK 32 DEFU LANE 10 #03-22 SINGAPORE 539213.

A. For Singapore Orders, defective items can be exchanged at any DMK retail stores for your convenience, however, item(s) has to be in its original condition with original tags intact. Exchanged item has to be of equal value or higher than the original item. When exchanging items of a higher value, the difference in amount will be borne by the customer. For items of a lower value, no refund will be available for the difference in amount.Please note that items returned will be refunded via Online Store Credits or your original payment mode. Please allow 14 days after your return has been approved for your refund to be processed. All sale items cannot be exchanged in retail stores and online.

B. For International Orders, If you were to accidentally receive a defective item, please contact our customer service for Return Request. Item returned must be in original condition, unworn with original tags intact. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Please note that items returned will be refunded via Online Store Credits only and, original shipping charges are non-refundable in any form. All sale items cannot be exchanged in retail stores and online.

At this time prepaid return labels are not available, return shipping is strictly non-refundable.
Our returns address is: BLK 32 DEFU LANE 10 #03-22 SINGAPORE 539213.

We are unable to offer an exchange on returned items. All returned items will be refunded in the form of Online Store Credits or via original payment mode. If you need a different size or colour for the item, please place a new order. Refunds will be made based on invoiced value excluding shipping charges. Please contact our customer service for Exchange Request. Please allow 14 days after your return has been approved for your refund to be processed. 

All sale item cannot be exchanged in retail stores and online.

Please click here to contact our Customer Service Team.

For purchases made above $150 online in Singapore, you may opt for the free delivery option. However, if free delivery option was selected and you wish to make a refund due to dissatisfaction of the item(s), the original shipping cost will be deducted from your refund amount if your total order amount after the refund falls below $150.

[Exchanges]

For store purchases, we would be happy to assist you to do an exchange within 7 days at any DMK boutique that is most convenient for you, regardless of the boutique you had purchased it from.

• Products would have to be in its original condition (unworn) 
• Only regular-priced items are valid for exchanges
• The original receipt must be produced during the exhange

You may exchange it to a product of a similar to higher price item.

[Refunds]

For store purchases, we are not able to issue a refund.

Online Store Credit can be treated as cash and can be used during payment to offset any purchase made at DMK.COM.SG. Online store credit is strictly non-transferrable. For purchase amount exceeding your available online store credit, the remaining balance can be paid by PayPal or Credit Card or an E-Gift Certificate. To view if you have any existing online store credit, Log in and click on Credit Balance under My Account.

Online store credits are not redeemable or exchangeable for cash, and cannot be used in DMK’s retail stores.

Online store credit works similarly as other payment modes.
1) During checkout, simply select payment by “online store credit”.
2) Any available store credit will be reflected above the box.
3) Key in the amount of credits that you would like to use for this order.
4) If your order amount exceeds the amount of your online store credit, you can pay the balance by credit card /PayPal or an E-Gift Certificate.
5) Otherwise, should you have any credits left after deducting order amount , you can continue to use them in your next purchase until the online store credit expire

All Online Store Credits are set to expire after 3 months from date of issue, and without any notification. Expired Store Credits are non-refundable and any extension of validity date is strictly not applicable.

Please click here to contact our Customer Service Team

To join us as a DMK member, simply spend SGD$150 and above within 3 months and present your receipts in any DMK boutiques. Alternatively, you may also send images of the receipts (with dates attached) to info@dmk.com.sg with your name and contact number for application. Applications made online will be processed within 3-5 working days.

1) Create an online account at dmk.com.sg via this link here.
2) Email to info@dmk.com.sg with the subject title: Online Privilege Activation, your name, contact number and registered email.
3) A notification email confirming the activation status of your membership privilege will be sent within 3-5 working days. Thereafter, you can start enjoying your DMK Member privileges online!

Yes you may! After a confirmation email has been sent to you stating that your application is successful, you may enjoy your DMK Member privileges in all DMK boutiques in Singapore by simply providing the phone number registered upon checking out.

Yes, you will enjoy a 10% discount on all regular priced items when you shop at DMK retail stores in Singapore and online at DMK.COM.SG (within Singapore deliveries only).

Please click here to contact our Customer Service Team

DMK does not have any loyalty program at present for international orders. For more information on in-store loyalty program, please contact your local DMK retail stores directly.

The prices reflected on DMK.COM.SG and any DMK retail stores in Singapore are the same. All prices displayed excludes shipping costs. In very rare cases, there might be price errors and DMK shall not be liable for any errors in the pricing of items purchased on DMK.COM.SG. If there are any price adjustments, our customer officer will contact you before proceeding with the order.

Please note the prices on the website cannot be used as a benchmark to compare the prices at DMK retail store (Outside Singapore).

Gift Voucher are physical vouchers that are shipped to you or purchased in stores (SINGAPORE Only) and can be used in DMK retail stores in Singapore only.

E-Gift Vouchers are virtual gift vouchers that are sent via email to the gift recipient and can only be used in DMK.COM.SG only. E-Gift voucher cannot be exchanged for cash and cannot be used in any DMK retail stores.

As soon as you login to your account with your email address and password, you will be directed to your account overview page, click on “E-GIFT VOUCHER” to view all your balance.

E-Gift Voucher can only be used for purchases at DMK.COM.SG.