RETURNS AND EXCHANGES
Your satisfaction with our products is important to us! If for any reason you are not satisfied with your selections, kindly contact our customer service officer here or email us at contact@dmk.com.sg and we will be glad to assist you accordingly.
Returns and exchanges made at all DMK boutiques are free! A $9 handling and delivery fee will be charged if you opt for courier pickup for returns and exchanges. If your total order amount after exchange/refund falls under the minimum amount for free domestic delivery of $33.90, an additional $9 domestic shipping fee will be charged.
For Singapore orders, all return and exchange requests must be raised within 10 days from invoice date.
For International orders, all return requests must be raised within 14 days from invoice date.
You may exchange products which you have received only once within the exchange window after the date of delivery. All returned/exchanged items must be in its original condition, unworn, and with its original tags intact. DMK reserves the right to return the item at customers' cost for returned items not deemed to be in its original condition.
All sale, discounted and promotional items are non-exchangeable and non-refundable in retail stores and online.
Please note that all shipping charges will not be refunded.
*All terms and conditions are subjected to change without prior notice. In the event of a dispute, DMK's decision is final.
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RETURN BY COURIER (FOR ORDERS WITHIN SINGAPORE ONLY)**
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Email to info@dmk.com.sg with the following details:
Subject: Return Request
Order Number:
Reason for return:
You can find your Order Number after logging in to your account under “My Orders”.
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You will receive an email confirming your return request status within 2-3 working days.
Our customer officers may request for additional information/photographic images of product before confirmation of return status. |
Upon confirmation on return status, our customer officer will arrange for courier pick up at a scheduled time, date and location.
Once your item(s) reach us, we will do a final inspection. Thereafter, we will credit the merchandise amount (after deducting $9 return-delivery fee) to your account in the form of store credits or via your bank account. Please allow 2-3 working days for the credits to be credited in to your account.
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*Please note that sale items are non-refundable.
**Our Return and Exchange policy does not cover accidental and/or random damage or damage due to wear and tear. It also does not cover products used in a manner or for a purpose not reasonably contemplated by DMK.
***Due to hygiene reasons, do kindly note that all shoe accessories are non-exchangeable and non-refundable.
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EXCHANGE IN DMK STORES (FOR ORDERS WITHIN SINGAPORE ONLY) **
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For incorrect item received or items with defects only.
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Find a DMK store near you using our store locator.
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Bring your item(s) together with your original invoice to the store of your preference where our associates will assess the condition of the item.
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For items eligible for exchange, you are entitled to exchange for any item in store immediately. *
Exchanged item has to be of equal value or higher than the original item. When exchanging items of a higher value, the difference in amount will be borne by the customer.
For item of a lower value, no refund will be available for the difference in amount.
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*Please note that sale items are non-exchangeable.
**Our Return and Exchange policy does not cover accidental and/or random damage or damage due to wear and tear. It also does not cover products used in a manner or for a purpose not reasonably contemplated by DMK.
***Due to hygiene reasons, do kindly note that all shoe accessories are non-exchangeable and non-refundable.
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RETURN BY COURIER (FOR ORDERS OUTSIDE SINGAPORE)*
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STEP 1 |
STEP 2 |
STEP 3 |
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Email to contact@dmk.com.sg with the following details:
Subject: Return Request
Order Number:
Reason for return:
You can find your Order Number after logging in to your account under “My Orders”.
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You will receive an email confirming your return request status within 2-3 working days.
Our customer officers may request for additional information/photographic images of product before confirmation of return status. |
Upon confirmation on return status, you can ship back your item to us with your preferred mode of shipment.
Once your item(s) reach us, we will do a final inspection. Thereafter, we will credit the merchandise amount to your account in the form of store credits. |
At this time prepaid return labels are not available, return shipping is strictly non-refundable.
Our returns address is: BLK 32 DEFU LANE 10 #03-22 SINGAPORE 539213.
DMK currently does not offer exchange services for orders outside Singapore. Please return your items via courier and place a new order.
* Our Return and Exchange policy does not cover accidental and/or random damage or damage due to wear and tear. It also does not cover products used in a manner or for a purpose not reasonably contemplated by DMK.
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