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Common Questions

• Can I request for a return or exchange?

  We totally get the change of mind and love, so we offer free refunds and exchanges within 7 days of you receiving your order as long as the shoes are unworn(yay!). All returned items will be refunded via your original payment mode. If you need a different size or colour for the item, please drop us an email, because we'd love to see you slay!

  Refunds will be made based on invoiced value excluding shipping charges should your order fall short of the minimum spend for free shipping. Please allow 14 days after your return has been approved for your refund to be processed.

  You may choose to do a free return or exchange at any of our boutiques! Alternatively, you may opt for return via SpeedPost EzyReturn POPStation with a charge of $9.00, which will be deducted from your refund total.

  P/S: Sale items cannot be refunded or exchanged in retail stores and online.

• When will my pre-order items arrive?

  Pre-order items will be delivered by January 2024.

  If you have bought your pre-order items with other existing products, your order will be split into 2 separate shipments.

  Delivery of existing products will take 1-3 working days.

• Are the online store prices the same as those in DMK retail stores?

  The prices reflected on dmk.com.sg and any DMK retail stores in Singapore are the same. All prices displayed excludes shipping costs. In very rare cases, there might be price errors and DMK shall not be liable for any errors in the pricing of items purchased on dmk.com.sg. If there are any price adjustments, our customer officer will contact you before proceeding with the order.

  Please note the prices on the website cannot be used as a benchmark to compare the prices at DMK retail store (Outside Singapore).

• Do you offer gift wrapping?

  Y-E-S! Simply add our gift box to your cart.