Oops, super sorry about that! If you were to receive an incorrect item, or it was shipped wrongly to you, please contact our Customer Welfare Team here for a Return Request.
Items returned must be in their original condition, unworn, with original tags intact. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Please note that items returned will be refunded via Online Store Credits or your original payment mode. Refunds will be made based on invoiced value including shipping charges. Please allow 14 days after your return has been approved for your refund to be processed.
At this time prepaid return labels are not available, return shipping is strictly non-refundable.
Our returns address is: BLK 32 DEFU LANE 10 #03-22 SINGAPORE 539213.
Refunds will be made based on invoiced value excluding shipping charges should your order fall short of the minimum spend for free shipping. Please allow 14 days after your return has been approved for your refund to be processed.
You may choose to do a free return or exchange at any of our boutiques! Alternatively, you may opt for courier pickup with a charge of $9.00, which will be deducted from your refund total.
P/S: Sale items cannot be refunded or exchanged in retail stores and online.
If the free delivery option was selected and you wish to make a refund due to dissatisfaction of the item(s), the original shipping cost will be deducted from your refund amount.
This also applies to the use of promo codes. If you wish to make a refund of your item(s), the promo code will no longer apply if your total purchase amount does not meet the minimum spend for the promo code.
Feel free to strut into any DMK boutique within 7 days for a store purchase exchange. We're all about making it convenient for you, no matter where you bought it from! You may exchange it for a different size or a product of equal or higher value.
If "OMG HELP" is still on your mind after scrolling through this page, it means we didn't answer your question (sorry!), but we still want to help! Tap right here to reach out to our Customer Welfare Team.
We heard you! For a limited time, purchases above $60 at www.dmk.com.sg will be eligible for free domestic standard delivery. Now, shop 'til you drop, then shop some more.
Please note that we can only deliver to one address per order. Re-routing fee of $10 is applicable for any redirection of address, including incorrect or non-existent delivery addresses.
|Order Amount||Standard Shipping||Express Shipping||Store Pickup|
|For orders above $60||FREE||$19||FREE|
|For orders below $60||$5||$19||FREE|
|Processing Time & Delivery|
|Standard Shipping||3-5 Business Days|
|Express Shipping||1-3 Business Days|
|Store Pickup||3-5 Business Days|
*Number of days for processing of orders excludes weekends and public holidays.
*Please note that orders placed after 10 Nov may be delayed by an additional 3 working days.
Store Pick up
Wanna see and feel your orders irl? Pick them up for free! During the checkout process, simply search for and select the DMK boutique you would like your order shipped to. You will be notified by email when each or all of the item(s) you have ordered are available for pick-up at the specified location. To pick-up your merchandise, you will need to present a confirmation of your order, such as the order confirmation email or pick-up notification email you will receive.
P.S. Store pickup is unavailable during our sale period.
We wish our courier partners got a magic carpet sometimes, because here's a list of spots they can't get to: Off Shore Islands, Resort World at Sentosa, Shipyards, ST Kinetics, Powergrid, Airbase sites, Singapore Prisions Quarters, Seletar Aerospace, Country Clubs, Jurong Island, Tuas, Changi Cargo, Turf Club Avenue and Army Camps.
We're in business mode between Monday - Friday, 9AM - 5PM.
Orders placed will be processed within 1-5 business days, though we try to process them asap because we totally get the excitement of receiving your orders.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed by an additional 1 business day.
LIST OF PUBLIC HOLIDAYS IN SINGAPORE 2023
|1 January||New Year's Day|
|23-23 January||Chinese New Year|
|7 April||Good Friday|
|22 April||Hari Raya Puasa|
|1 May||Labour Day|
|2 June||Vesak Day|
|29 June||Hari Raya Haji|
|9 August||Singapore National Day|
|25-26 December||Christmas Day|
Select delivery destination:
|Standard Delivery (business days)|
|Express Delivery (business days)|
|Merchandise Subtotal||Standard Delivery Charges||Express Delivery Charges|
|S$100.00 & below||S$ 62.00||S$ 150.00|
|S$100.01- S$200.00||S$ 62.00||S$ 150.00|
|S$200.01- S$300.00||S$ 62.00||S$ 150.00|
|S$300.01 & above||S$ 62.00||S$ 150.00|
Heads-up: Life spirals out of control sometimes, and your parcel sailing across the oceans and flying through the skies might throw some curveballs on the usual delivery schedule. But no worries, we've got our eyes on your parcel! If a bird's got your parcel (after all, we are inclusive) and your order gets delayed, we'll drop you a note and keep you in the loop.
We currently offer free international shipping above $250 min. spend.
International shipping fees are calculated at checkout.
Please note that shipping charges do not include customs and shipping carrier handling charges, Goods and Services Tax and Value-added Tax.
All items entering a foreign country (outside of Singapore) may be subjected to customs inspection and the assessment of taxes and duties in accordance with local regulations.
DMK.COM.SG is not able to determine these costs at checkout.
Any Additional Charges charged or collected by external parties cannot be refunded in any form by DMK.COM.SG. Please check with your local authorities on your tax responsibilities and rights.
In the event that taxes and/or duties are incurred and if you refuse to accept delivery of the shipment, you shall be responsible for payment of all return charges, inclusive of any return taxes and/or duties incurred. These charges will be deducted from the initial payment before a refund will be issued.
In the event that taxes and/or duties are incurred in any shipment and where DMK's assigned delivery agent pays such taxes and/or duties on your behalf, you shall be liable to pay the tax and/or duties amount to the delivery agent upon receipt of the shipment.
The sender shall be responsible for all taxes and/or duties imposed by the customs authorities for any returns of goods to DMK.COM.SG. Should the returned items be deemed not to be in its original condition, DMK.COM.SG reserves all rights to return the item to the sender at the sender's cost.